The best MedicalMet alternative for spas and wellness centres
MedicalMet and LABÉAU are both Malaysian, both cloud-based, both support LHDN e-invoicing and both publish their prices. They are not, however, the same kind of product, and choosing between them is a question about your business rather than about features.
Quick answer
MedicalMet is a Kuala Lumpur-based medical ERP built around the clinical record — AI-assisted treatment notes, queue management, dispensary and medication management, a patient app — serving chiropractors, physiotherapists, dental and GP practices across Southeast Asia, with published pricing from about US$12/month solo and US$45/month for unlimited users. LABÉAU is a beauty and wellness commerce platform built around the treatment business — therapist and room scheduling, prepaid packages and memberships, retail and consumable stock, tiered staff commission, WhatsApp marketing and LHDN MyInvois and IRAS InvoiceNow e-invoicing — from RM174.92/month with a 30-day free trial. Choose MedicalMet if a regulated practitioner is making clinical judgements and the record is the product. Choose LABÉAU if the business runs on bookings, packages, retail and staff pay.
Last updated 2 September 2026 · Written and maintained by the LABÉAU team, Kuala Lumpur
Guests, rooms and therapists, all agreeing with each other.
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What MedicalMet does well
MedicalMet is a clinical system first. It leads with AI-assisted treatment notes, a smart queue, a patient mobile app, dispensary and medication management, and it publishes support for LHDN e-invoicing and Google review automation, serving a stated 5,000-plus healthcare professionals across Southeast Asia from a Kuala Lumpur base.
For a physiotherapy, chiropractic, dental or GP practice, that is the right shape of product and the entry pricing is unusually accessible — materially below Aoikumo and Pabau, the two other systems most often shortlisted alongside it for clinical work in this region. Being Malaysian-built also means the local compliance and support questions have real answers rather than a ticket queue in another timezone — the same advantage LABÉAU claims, and it would be dishonest to pretend otherwise.
Where a clinical ERP is the wrong shape for a wellness business
A day spa, massage centre, beauty salon or holistic wellness studio does not have a clinical record at the centre of its operation. It has a diary, a set of treatment rooms, a menu of packages, a retail shelf and a team on commission — and those are the things that decide whether it makes money.
Prepaid package and course balances tracked to the session, which for most wellness centres is the business model and the largest liability on the books.
Treatment rooms, couches and suites scheduled as resources in their own right, with setup and turnaround time, rather than a patient queue.
Retail stock sold at the counter and consumables drawn down per treatment, reported separately.
Tiered staff commission on services, retail and tips, plus chair or room rental, calculated at checkout.
Memberships, loyalty and rebooking campaigns run over WhatsApp — the marketing engine of a commercial wellness business rather than a clinic.
Multi-branch reporting where clients, balances and memberships are shared across locations, not duplicated per site.
The honest test between the two
Ask what would break first if the system disappeared tomorrow. If the answer is a patient record you are clinically and legally obliged to keep, buy the clinical system. If the answer is that nobody would know which packages had been redeemed, what the therapists were owed, or who was booked into room three at four o’clock, buy the commerce platform.
Plenty of businesses genuinely need both halves — a medical aesthetic clinic, for instance — and that is a real evaluation with real trade-offs. But a spa that buys a medical ERP ends up maintaining clinical apparatus it never uses while tracking its package balances in a notebook, which is the worst of both.
LABÉAU vs MedicalMet
Capability
LABÉAU
MedicalMet
Product category
Beauty & wellness commerce platform
Clinical medical ERP
Clinical notes & dispensary
No
Yes — core
Therapist + room as resources
Yes
Queue-based
Package & course balance tracking
Yes
Limited
Retail & consumable stock
Yes, both
Dispensary-led
Tiered commission at checkout
Yes
Limited
WhatsApp marketing campaigns
Yes
Automation
LHDN MyInvois e-invoice
Built in
Yes
IRAS InvoiceNow (Singapore)
Built in
No
Published pricing
From RM174.92/mo
From ~US$12/mo solo
Indicative as of September 2026, taken from each vendor’s published pages — confirm current details with each vendor.
The bottom line
MedicalMet is a good Malaysian clinical ERP and a poor fit for a spa; LABÉAU is a good wellness commerce platform and not a clinical records system. If your practice is regulated and the record is the product, MedicalMet is the right buy. If your centre runs on bookings, rooms, packages, retail and staff pay, LABÉAU covers it from RM174.92/month with a 30-day free trial, LHDN and IRAS e-invoicing, and WhatsApp marketing included.
Ask about LABÉAU
Searches every answer published on this site — not a chatbot, and it makes nothing up.
For spas, massage centres, beauty salons and holistic wellness studios, yes — those businesses need bookings, treatment rooms, packages, retail, commission and marketing rather than a clinical record, and that is what LABÉAU is built for. For a physiotherapy, chiropractic, dental or GP practice, MedicalMet is the more appropriate product and LABÉAU is not a substitute for it.
No. A spa needs treatment notes, contraindications and allergies against the client record so any therapist can take over safely, which is not the same as an electronic medical record. Buying a clinical ERP for a spa adds cost and daily friction with no operational return, and typically leaves the commercial side — packages, retail, commission — worse served than before.
Both publish LHDN e-invoice support, which is unusual and worth noting — most international platforms in this category offer none. LABÉAU additionally files Singapore IRAS InvoiceNow from checkout, which matters for businesses trading on both sides of the causeway or planning to.
MedicalMet publishes a lower entry price, from about US$12/month for a single user and one branch, rising to about US$45/month for unlimited users. LABÉAU is RM174.92/month (about US$43) flat for the whole team. The comparison only means something if both products fit the business, and for most wellness centres the deciding factor is category fit rather than the monthly figure.
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